Refund policy

At Raw Metal Racers, we take pride in the quality of our products. If you're not completely satisfied with your purchase, we're happy to help.

Returns

Standard products can be returned within 14 days of receiving your order, without giving a reason.

To arrange a return, please contact us at info@rawmetalracers.com with your order number. 

After notifying us of your decision to return an item, you have another 14 days to send it back.

Products may be inspected as you would in a physical store. We recommend returning items in their original packaging where possible. Handling beyond what is necessary to inspect the product may result in a deduction for loss of value.

Return shipping costs are the responsibility of the customer for regular returns. These costs depend on the shipping carrier, destination and parcel size.

Custom-Made Products

Products specifically manufactured or modified according to a customer's individual specifications cannot be returned under the standard right of withdrawal.

This exception applies only to genuine custom requests, not our regular webshop products.

Your statutory rights regarding defective or incorrectly supplied products remain unaffected.

Refunds

Refunds will be issued to your original payment method within 14 days of receiving the products back in our shop.

For a full order cancellation, any original standard shipping costs will also be refunded. Additional charges for upgraded shipping are excluded.

Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at info@rawmetalracers.com, preferably with your order number and a few photos.

We'll work with you to find a suitable solution, such as a repair, replacement or refund. 

Return Address

Raw Metal Racers
Eerste Boutweg 27
4756 BL Kruisland
The Netherlands

For any questions regarding returns or refunds, feel free to contact us at info@rawmetalracers.com.